Microsoft Dynamics 365 Field Service

It provides completed flexibility in how organizations choose to schedule thier resources by offering manual, assisted, automated and optimized scheduling. In each of these workflow, it supports schedulers with visual cues to simplify their work. 

Overview

Leverages inventory management capabilities at capture real-time information from deliveries and technicians to ensure that the right parts are always ready to go. on their way to and at the customer location, technicians use a mobile app to stay connected. Each technician updates their status like driving, in-progress work and completed work.

Work Order Management

Quickly generate work orders, encompassing all of the information you need to dispatch field agents to service locations.

Dynamics 365 concept

Schedule board and dispatch

A flexible drag-and-drop schedule board lets dispatchers assign resources and set up schedules for multiple work orders using a list or map view.

Dynamics 365 concept

Available anywhere, on any device

If you’re a field tech using a smartphone or tablet, you’ll use the Field Resource Hub app which is a subset of the Field Service app. 

Schedule board and dispatch

A flexible drag-and-drop schedule board lets dispatchers assign resources and set up schedules for multiple work orders using a list or map view.

Dynamics 365 concept

Paperless

The mobile app gives field techs quick and easy access to everything they need to execute a work order, including schedule information, customer contact information, turn by directions, and more.

Dynamics 365 concept

Contract and SLA Management

Manages terms and conditions and apply different billing rates for various types of work and materials.

Dynamics 365 concept

 

 

DOWNLOAD

If you would like to download our catalogs, brochures or case studies, please click the button below

Download
Inquiry 03-5796-7051 Weekday 9:00~18:00