Microsoft Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) combined cloud service. It enables a short-term implementation together with Power Apps and Power Automate, which makes it possible (and easy) to automate a variety of processes and workflows without using code.

Dynamics 365 concept

Dynamics 365 configuration


Dynamics 365 Customer Engagement consists of the modules listed below. Users are able to choose from modular applications that are designed for specific processes, roles, and industries

  • Dynamics 365 Sales

    Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.

  • Dynamics 365 Customer Service

    Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences

  • Dynamics 365 Field Service

    Serve customers better through proactive maintenance, predictive scheduling, and first-time fix.

  • Dynamics 365 Project Service Automation

    Deliver customer projects on-time, within budget, and become a trusted advisor.

  • Dynamics 365 Marketing

    Increase customer demand for your products and services and improve marketing results with Dynamics 365 Marketing.

  • Microsoft Power Apps

    Power Apps is a service that lets you build business apps that run in a browser or on a phone or tablet, and no coding experience is required.