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ERP Support Services
PBC provides support services so that users can operate their ERP system with stability and maximize the benefits it provides.
PBC Support Concept
Operation support from users’ standpoint
As a help desk, we provide you with instruction on basic operation as well as unfamiliar procedures. When you encounter system problems, we try to recover the system quickly and feed the cause of the problems back into future system operation.
Solutions toward changing business processes
Even after implementation has been completed, system requirements change according to the business environment. PBC handles all your issues and problems with daily support records. If necessary, we visit your office to conduct information-gathering sessions or workshops and propose solutions for new requirements.
Accumulation of operational knowledge
Inquiries from Dynamics users are managed through our support website. By managing the information in a single system, we accumulate knowledge regarding operation and unfamiliar procedures. PBC also provides consulting services such as user manual reviews and operation training.
System management for future upgrade
PBC offers services for customers considering future upgrades to their system. In order to avoid unnecessary customizations, we can review the source code when customers wish to make system modifications themselves. We also reduce the workload required for future upgrades through the precise control of customized objects.
Ultimate Support Tool
AquaGuard software records user operations of ERP systems much like a video recorder. Causes of the problems can be rapidly discovered using its operation logs.
PBC Support Scheme
PBC’s support services are provided through a support website using Dynamics CRM and SharePoint. You can always access the daily support records, a history of your inquiries and contract information. As an optional service we can utilize AquaGuard, a screen recording system for user support.
Inquiry Management (Dynamics CRM)
Users can send inquiries from the support website. The inquiries are sent to the PBC support team and the support consultant assigned handles the issue. You can check the status and history of your inquiries on the website.
Sharing of the Dynamics ERP Operation Schedule (Dynamics CRM/SharePoint)
By using calendars on the support website, you can share Dynamics ERP-related event schedules such as monthly closing, year-end closing, inventory count, personnel shift and hardware replacement. PBC offers smooth and timely support according to the event schedule.
Knowledge Base Building (SharePoint)
By collectively storing inquiries on SharePoint, we accumulate operational knowledge for Dynamics ERP on the system. SharePoint also controls documentation updates, including specifications and user manuals.
PBC Support Services