PBC provides support services so that users can operate the system stably and maximize the effects of ERP.

PBC Support Concept

Operation support from users’ standpoint

As a help desk, we provide you with instructions for basic operation as well as uncommon procedures. When you encounter system problems, we try to recover the system quickly and feed back the cause of the problems to the future system operation.

Solutions toward changing business processes

Even after implementation is completed, system requirements are to be changed according to the business environment. PBC handles all your issues and problems with the daily support records. If necessary, we visit your office and conduct hearing sessions or workshop to propose solutions for new requirements.

Accumulation of operational knowledge

Inquiries from Dynamics users are managed by Support web site. By controlling the information in a single system, knowledge for operation and uncommon procedures is accumulated. PBC provides consulting services such as user manual review and operation training.

System management for future upgrade

PBC offers services considering future upgrade of the system. In order to avoid unnecessary customizations, we can review the source code when customers would like to modify the system by themselves. Precise control of customized objects would reduce the workload for future upgrading.

Ultimate Support Tool

AquaGuard is a software which can records user operation of ERP systems like a video recorder. By utilizing operation log, causes of the problems can be rapidly discovered.

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PBC Support Scheme

PBC’s support services are provided through Support web site using Dynamics CRM and SharePoint. You can always access to the daily support records, history of your inquiries and contract information. We can utilize AquaGuard, a screen recording system to user support as an extra service.

Inquiry Management (Dynamics CRM)

Users can send inquiries from Support web site. The inquiries are sent to PBC support team and a support consultant assigned handles the issue. You can check the status and history of your inquiries on the web site.

Sharing operation schedule of Dynamics ERP (Dynamics CRM/SharePoint)

By using calendars on Support web site, you can share the event schedule related to Dynamics ERP such as monthly closing, year-end closing, inventory count, personnel shift and hardware replacement. PBC offers you smooth and timely support according to the event schedule.

Construction of Knowledge Base (SharePoint)

By collectively storing inquiries on the SherePoint, operational knowledge for Dynamics ERP is accumulated in the system. SharePoint also controls update of documentations including specifications and user manuals.

PBC Support Services