NAV-MAINTENANCE is a template solution for service management businesses developed by PBC based on Microsoft Dynamics® NAV Japanese version. NAV-MAINTENANCE is an integrated management solution that can control everything from machines and engineers to financial management.

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Streamlines system operation in the service management industry

Many different departments engage in the service management business, including call centers, field engineer teams, repair centers, sales divisions and manufacturing divisions. CRM solutions are often used to support service businesses. CRM can improve resource management and customer communication in scenarios such as engineer assignment, work reporting and status control. However, users need to implement other systems or use Excel to monitor machines histories and invoicing data.
In NAV-MAINTENANCE, the Financial and Service modules work closely together so Service Reports information can be used to issue invoices. NAV-MAINTENANCE offers an integrated solution for service management businesses, covering everything from resource management to parts and machine management, contract management, and financial management.
When NAV-MAINTENANCE is implemented as a global system, head offices can collect the appropriate information from every subsidiary around the world.

Features of NAV-MAINTENANCE

• Automatically evaluates whether the machine is in the warranty period or not.
• Supports on-site repair and send-back repair services, including engineer assignment.
• Checks and records repair history and parts replacement history.
• Rental and loan management.
• Invoicing based on Service Reports data input in Excel.
• Service contract management.
• Various analysis reports

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